Job Description
Join our dynamic team at Boston Tech Solutions as a Night Shift Customer Support Specialist! We're seeking dedicated professionals to provide exceptional service to our global client base during evening hours. This role offers flexible scheduling, competitive compensation, and opportunities for career growth in a supportive environment. Enjoy the unique benefits of working while others sleep, including reduced commute traffic and a focused work atmosphere.
Our ideal candidate thrives in fast-paced settings, possesses exceptional problem-solving skills, and is passionate about delivering outstanding customer experiences. We provide comprehensive training and a collaborative team culture that values work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (5 PM - 1 AM)
- Resolve technical issues and provide troubleshooting support for software products
- Maintain detailed documentation of customer interactions and case resolutions
- Collaborate with day-shift teams for seamless issue escalation and follow-up
- Meet and exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and support skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Previous customer service or technical support experience required
- Strong written and verbal communication skills
- Proficiency with CRM software and troubleshooting tools
- Ability to work independently with minimal supervision
- Comfortable with rotating weekends and holidays as needed
- Available to work 20-30 hours per week on evening schedule