Job Description
Join our dynamic team as a Night Shift Customer Service Specialist at Coastal BPO Solutions! We're seeking dedicated professionals to deliver exceptional customer support during evening hours. Enjoy competitive pay, flexible scheduling, and a supportive team environment while serving clients across multiple industries. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Maintain detailed customer interaction records in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Adhere to company protocols and quality standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Ability to work independently during night shifts
- Proficient with Microsoft Office and CRM platforms
- Reliable transportation to Atlantic Ave location
- Availability for 4-5 weekday evenings (5 PM - 1 AM)