Job Description
Are you a night owl looking for a rewarding opportunity in Oklahoma City? Midwest Night Operations is seeking a dedicated and detail-oriented Night Shift Customer Service Specialist to join our growing team. We value flexibility, reliability, and a customer-first mindset. If you enjoy working in a quiet, focused environment and want to make a real impact without the morning rush, this is the perfect role for you.
As a key member of our support team, you will be the voice of our brand during our evening hours, ensuring our clients receive the highest level of service and support. We offer competitive pay, a comprehensive benefits package, and a supportive work culture.
Responsibilities
- Manage Inquiries: Provide exceptional support via phone, email, and live chat for customers in the Oklahoma City area and beyond during evening shifts.
- Problem Resolution: Investigate and resolve customer issues efficiently while maintaining a calm and professional demeanor.
- Record Keeping: Accurately document all customer interactions, transactions, and complaints within our CRM system.
- Process Improvement: Identify recurring issues and suggest improvements to enhance the evening customer experience.
- Team Collaboration: Communicate effectively with the day-shift team to ensure seamless handovers and continuity of service.
- Adherence: Follow all company policies, procedures, and safety guidelines strictly during your shift.
Qualifications
- Availability: Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends.
- Communication: Strong verbal and written communication skills with the ability to listen actively and empathize with customers.
- Experience: Previous customer service or support experience is preferred but not required; training will be provided.
- Computer Skills: Basic proficiency with computers and the ability to learn new software quickly.
- Reliability: A proven track record of punctuality and dependability.
- Location: Must reside in or near Oklahoma City, OK.