Job Description
Join our elite team as a Night Shift Customer Service Specialist at Jacksonville Premium Services! We're seeking dedicated professionals to deliver exceptional service during our peak evening hours. This flexible part-time role offers competitive pay and a supportive environment while serving our diverse client base. Enjoy the unique opportunity to work in our state-of-the-art facility with modern amenities and a collaborative team culture.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve complex customer issues with empathy and efficiency while maintaining service excellence standards
- Process transactions and maintain accurate documentation in our CRM system
- Collaborate with cross-functional teams to address escalated concerns
- Contribute to continuous improvement of service protocols
- Adhere to all security protocols for sensitive customer data
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, independent work environments
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Flexibility to work weekends and holidays as needed