Job Description
Join Boston Connect Solutions as a Night Shift Customer Service Specialist and become the voice of our clients during evening hours. This flexible part-time role offers the perfect work-life balance for students, parents, or anyone seeking evening opportunities in the heart of Boston. Enjoy competitive pay, modern facilities, and a supportive team environment while serving diverse clients across multiple industries.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve customer issues with empathy and efficiency using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with daytime teams for seamless service transitions
- Meet key performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged
- Previous customer service or call center experience preferred
- Excellent communication skills and problem-solving abilities
- Ability to work independently during evening hours (5 PM - 1 AM)
- Proficient with Microsoft Office and CRM software
- Reliable transportation to downtown Boston location
- Positive attitude and commitment to exceptional service