Job Description
Join FlexPay Solutions and transform your evenings into financial freedom! We're seeking enthusiastic Night Shift Customer Service Specialists to deliver exceptional client experiences while earning daily pay. Perfect for students, parents, or anyone seeking flexible evening work in Los Angeles. Enjoy our modern downtown office with free parking and a supportive team environment. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone and chat with exceptional professionalism
- Process transactions and resolve payment issues using our proprietary software
- Maintain detailed client records and documentation in CRM systems
- Collaborate with day shift team for seamless service continuity
- Meet daily performance metrics including customer satisfaction scores
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience preferred
- Strong typing skills (40+ WPM) and proficiency with digital tools
- Reliable evening availability (6 PM - 2 AM, 4 days/week)
- Excellent communication skills in English and Spanish (bilingual bonus)
- Ability to multitask in fast-paced environments
- Valid California ID and reliable transportation