Job Description
Join our dynamic team as a Night Shift Customer Service Specialist in Nashville! We're seeking dedicated professionals to deliver exceptional support during evening hours while enjoying competitive pay and a flexible schedule. Perfect for students, night owls, or those seeking supplemental income. Enjoy a supportive environment with modern facilities and growth opportunities.
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with professionalism
- Resolve billing and account issues using CRM systems
- Process transactions and maintain accurate documentation
- Collaborate with overnight teams to ensure seamless service
- Adhere to security protocols during low-traffic operations
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Comfortable with overnight schedule (11 PM - 7 AM)
- Basic proficiency with Microsoft Office suite