Job Description
Join Coastal Support Solutions as a Night Shift Customer Service Specialist and become the backbone of our 24/7 operations. We're seeking motivated individuals to deliver exceptional service during our evening hours (10 PM - 6 AM) while supporting coastal communities across Virginia Beach. Enjoy competitive pay, flexible scheduling, and a dynamic team environment where your contributions directly impact customer satisfaction. Perfect for students, night owls, and those seeking supplemental income with no weekend or holiday requirements!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during overnight hours
- Process orders, troubleshoot technical issues, and resolve escalations with empathy
- Maintain detailed documentation in CRM systems and ensure compliance with protocols
- Collaborate with on-site teams to address urgent operational needs
- Proactively identify process improvements for overnight service efficiency
- Monitor system alerts and respond to critical incidents within SLA timeframes
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience in call center or tech support
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Strong problem-solving skills with calm demeanor under pressure
- Proficient in Microsoft Office and CRM platforms (Salesforce preferred)
- Reliable transportation to our Atlantic Avenue facility
- Flexible availability for evening/night shifts including weekends