Job Description
Join MetroCare Health Services as a Night Shift Customer Service Specialist and become the backbone of our patient support team! We're seeking compassionate individuals to deliver exceptional service during evening hours while maintaining our 24/7 healthcare commitment. Enjoy a supportive environment, flexible scheduling, and competitive pay in Oklahoma City's thriving healthcare sector.
Responsibilities
- Manage inbound patient inquiries via phone, email, and secure messaging during evening shifts
- Accurately process insurance verifications and appointment scheduling
- Maintain detailed electronic health records with HIPAA compliance
- Coordinate urgent after-hours care protocols with on-call providers
- Collaborate with day-shift teams for seamless service continuity
- Resolve billing and coverage issues using established protocols
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- Minimum 1 year customer service experience in healthcare setting
- Exceptional communication and conflict resolution skills
- Proficiency with electronic medical records systems
- Ability to work independently during night shift hours
- Strong attention to detail with data entry accuracy
- Valid CPR certification (or willingness to obtain)