Job Description
Join Peak Support Services as a Night Shift Customer Service Specialist and become the voice of excellence during Colorado Springs' quiet hours. We're seeking dedicated professionals to deliver exceptional remote support while our city sleeps. Enjoy competitive pay, flexible scheduling, and a supportive team environment that values your contributions. This role is perfect for students, night owls, and those seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (6 PM - 2 AM)
- Resolve technical issues and troubleshoot software problems with precision
- Maintain detailed customer interaction logs and documentation
- Collaborate with daytime teams for seamless service continuity
- Adhere to company security protocols for sensitive customer data
- Identify and escalate complex issues to senior specialists
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or technical support experience
- Strong problem-solving and communication skills
- Ability to work independently during overnight shifts
- Basic proficiency with Microsoft Office and CRM systems
- Reliable transportation for occasional on-site meetings
- Flexibility to work weekends and holidays as needed