Job Description
Are you a night owl ready to make an impact?
Phoenix Support Hub is currently seeking a dedicated and enthusiastic Night Shift Customer Service Representative. In this role, you will be the voice of our brand during the evening hours, providing top-tier support to our valued clients. This is a fantastic opportunity for those looking for part-time work with weekend availability in a dynamic, modern environment.
Why Join Us?
- Competitive hourly pay ($18 - $22/hour).
- Flexible schedule tailored to night shift workers.
- Work-life balance with no weekend morning commutes.
- Professional development and growth opportunities.
- Modern office amenities and a team-oriented culture.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve complex customer issues and complaints professionally, ensuring a high level of customer satisfaction.
- Maintain detailed and accurate records of all customer interactions and transactions in our CRM system.
- Collaborate effectively with the day-shift team to ensure seamless transition of information and ongoing support.
- Stay updated on product knowledge and company policies to provide informed assistance.
- Adhere to all company quality assurance and compliance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required; we provide training.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Must be available for night shift hours (e.g., 10:00 PM - 6:00 AM).
- Strong verbal communication skills and a friendly, professional demeanor.
- Basic computer literacy and typing proficiency.
- Ability to work independently with minimal supervision.