Job Description
Are you a student looking for a flexible schedule? Do you thrive in a fast-paced environment? Apex Support Solutions is currently hiring dedicated Night Shift Customer Service Representatives to join our team in Chicago, IL.
We offer competitive pay, a supportive work culture, and the flexibility you need to balance your studies and career. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Responsibilities
- Handle High-Volume Inquiries: Manage incoming calls, emails, and chat messages during night hours.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions regarding products and services.
- Documentation: Log all customer interactions and account updates into our CRM system accurately.
- Team Collaboration: Work closely with the morning shift team to ensure seamless service transitions.
- Quality Assurance: Adhere to all company scripts and quality assurance standards to maintain high customer satisfaction scores.
- Adaptability: Stay calm and professional under pressure, even during peak night-time volume spikes.
Qualifications
- Education: High School Diploma or GED required; current college students are encouraged to apply.
- Experience: Previous customer service experience is a plus, but training is provided.
- Skills: Strong typing skills (40+ WPM) and basic computer proficiency.
- Availability: Must be available to work rotating night shifts (e.g., 6:00 PM to 3:00 AM).
- Communication: Exceptional verbal and written communication skills with a neutral accent.
- Reliability: Must have a stable internet connection if working remotely.