Job Description
We are urgently hiring dedicated Customer Service Representatives to join our team in Boston, MA. We are looking for motivated individuals to work in our evening and weekend shifts, providing exceptional support to our clients.
Why Apply?
- Competitive hourly pay ($18 - $22/hr)
- Flexible evening and weekend schedules
- On-the-job training provided
- Opportunities for career advancement
Join a forward-thinking company where your contributions make a real impact.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat during evening hours.
- Diagnose and troubleshoot technical issues with precision and empathy.
- Document all interactions and update customer records in our CRM system.
- Collaborate with the team lead to ensure service quality targets are met.
- Adhere to company policies and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Minimum of 1 year of experience in customer support or retail.
- Strong verbal and written communication skills.
- Proficiency with MS Office Suite and basic computer navigation.
- Must be available to work evenings (4:00 PM - 10:00 PM) and weekends.