Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is seeking a dedicated Part-Time Customer Service Representative to join our dynamic team in Minneapolis, MN. We pride ourselves on providing exceptional support to our clients, and we need someone reliable to keep our operations running smoothly during the evening hours.
As a Night Shift Representative, you will be the voice of our brand, ensuring our customers feel valued and heard. We offer a competitive hourly rate, flexible scheduling, and a positive work environment. If you are looking for a part-time opportunity that fits your lifestyle, we want to hear from you!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during night hours.
- Resolve customer issues and complaints efficiently with a focus on customer satisfaction.
- Process orders, returns, and exchanges accurately in our CRM system.
- Document customer interactions and feedback in our internal database.
- Collaborate with the day shift team to ensure seamless handovers and continuity of service.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during the night shift.
- Proficiency with computers and standard software applications.
- Reliable transportation to and from the Minneapolis office.