Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is looking for a dedicated Night Shift Customer Service Representative to join our thriving team in Tampa, FL. We offer a premium work environment, flexible scheduling, and competitive compensation for those who keep our clients happy while the sun goes down.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Flexible part-time schedules.
- Comprehensive benefits package.
- Modern, smoke-free facility.
Responsibilities
- Manage high-volume inbound and outbound customer calls and emails with a focus on quality and speed.
- Resolve customer inquiries, complaints, and issues using a problem-solving approach.
- Document all interactions accurately in our CRM database.
- Escalate complex issues to the appropriate department or supervisor.
- Stay up-to-date with product knowledge and policy updates.
- Maintain a professional and positive demeanor during night shifts.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is preferred but not required.
- Strong verbal and written communication skills.
- Proficiency with computers and basic software applications.
- Ability to work independently with minimal supervision.
- Reliable transportation and punctuality.