Job Description
Are you a night owl seeking a rewarding career that fits your lifestyle? Metro Night Operations is looking for dedicated professionals to join our dynamic team in Boston. We pride ourselves on providing exceptional service around the clock and are currently hiring for part-time night shift positions.
As a Night Shift Customer Service Representative, you will be the voice of our brand, ensuring our clients receive top-tier support during off-hours. We offer a competitive benefits package, including health insurance, paid time off, and a clear pathway for advancement.
Why Join Us?
• Competitive hourly pay ($18.00 - $22.00)
• Flexible scheduling options
• Comprehensive benefits package
• Supportive and inclusive work culture
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during night shifts.
- Resolve complex customer issues with empathy and efficiency.
- Maintain accurate and detailed records of all interactions in the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Meet daily performance metrics and quality assurance standards.
- Identify opportunities to improve processes and customer satisfaction.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or technical support is a plus.
- Strong computer literacy and proficiency in Microsoft Office Suite.
- Ability to work independently and stay focused during late-night hours.
- Excellent verbal and written communication skills.
- Problem-solving mindset with a customer-first attitude.