Job Description
Are you a night owl looking for a stable and rewarding career? Denver Operations Hub is currently seeking a dedicated Evening Customer Support Specialist to join our growing team. We value work-life balance and offer flexible evening and weekend shifts that fit your lifestyle.
In this role, you will be the face of our brand after hours, assisting clients with inquiries, troubleshooting technical issues, and ensuring a seamless customer experience. If you have a passion for helping others and thrive in a dynamic environment, we want to hear from you.
Responsibilities
- Manage Inbound Inquiries: Handle high volumes of incoming calls and emails from customers seeking technical assistance and product information.
- Resolve Issues: Diagnose and troubleshoot customer problems using our support tools and knowledge base.
- Documentation: Accurately log all customer interactions and resolutions into the CRM system for future reference.
- Shift Management: Work flexible evening shifts (e.g., 4:00 PM – 12:00 AM) and weekends to ensure 24/7 coverage.
- Team Collaboration: Communicate complex issues to the day shift team and escalate critical matters immediately.
- Quality Assurance: Maintain high standards of service quality and adhere to company scripts and protocols.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience in a call center or retail environment is a plus.
- Availability: Must be available to work evenings, weekends, and holidays.
- Communication: Excellent verbal and written communication skills with a patient, friendly demeanor.
- Technical Skills: Proficiency with computer systems, MS Office Suite, and CRM software.
- Reliability: Strong time management skills and the ability to work independently with minimal supervision.