Job Description
Are you seeking a flexible evening part-time job in Phoenix that offers growth and competitive pay? Apex Workforce Solutions is currently hiring dedicated Customer Experience Specialists to join our dynamic team.
We pride ourselves on delivering top-tier service to our clients and value individuals who are available during evening hours to assist our customers. If you are looking for a role that fits your schedule without sacrificing your career aspirations, this is the perfect opportunity for you.
Why Join Us?
- Flexible Schedule: Enjoy a work-life balance with evening shifts.
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Professional Environment: Work with a supportive team in a modern Phoenix office.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email during evening hours.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately.
- Collaborate with the morning shift team to ensure seamless service continuity.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Stay updated on product knowledge to provide accurate information to clients.
Qualifications
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Must be available to work evening shifts (typically 4:00 PM - 10:00 PM).
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications and CRM software.
- Ability to work independently and manage time effectively.