Job Description
Are you looking for a rewarding career in San Antonio with flexible evening hours? San Antonio TechConnect is seeking a dedicated Evening Shift Customer Service Representative to join our dynamic team. We pride ourselves on providing top-tier support to our clients and community, and we need someone with your energy and professionalism to help us maintain our high standards.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Evening and weekend shift availability (4:00 PM - 12:00 AM).
- Professional development and career growth opportunities.
- Supportive and collaborative work environment.
- Employee discounts and benefits package.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with professionalism and speed.
- Resolve complex customer issues with patience and efficiency, ensuring high customer satisfaction scores (CSAT).
- Update and maintain accurate customer records in our CRM database and ticketing systems.
- Collaborate with cross-functional teams to escalate and resolve product or service issues effectively.
- Adhere to all company policies, procedures, and safety guidelines during evening operations.
- Provide constructive feedback to management regarding common customer concerns and potential process improvements.
- Train junior staff members on standard operating procedures during shift handovers.
Qualifications
- High school diploma or GED equivalent required; Associate's degree preferred.
- Previous customer service experience preferred but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work independently and manage time effectively during evening shifts.
- Problem-solving mindset with a customer-first attitude.
- Reliable transportation to and from the office.