Job Description
Are you seeking a flexible evening part-time job in Kansas City, MO? Metro Night Operations is currently hiring dedicated Customer Service Representatives to join our elite night shift team. We understand the importance of work-life balance and offer a schedule that lets you enjoy your days while building a stable career.
In this role, you will be the voice of our brand, assisting clients through challenging times with empathy and professionalism. We provide top-tier training, a modern remote work environment, and a supportive team culture.
Responsibilities
- Handle Inquiries: Manage a high volume of customer calls, emails, and live chats during evening hours with a focus on resolution.
- Technical Support: Troubleshoot common account issues and guide users through our digital platforms.
- Process Orders: Accurately process returns, exchanges, and service requests.
- Documentation: Maintain detailed and accurate logs of all customer interactions in our CRM system.
- Problem Solving: Think critically to find solutions that satisfy the customer while adhering to company policies.
- Quality Assurance: Review your own work and participate in weekly team training sessions to improve service standards.
Qualifications
- Experience: Previous experience in customer service or a related field is preferred.
- Availability: Must be available to work a part-time evening shift (e.g., 4:00 PM - 12:00 AM or similar).
- Communication: Strong verbal and written communication skills; ability to speak clearly and concisely.
- Technical Proficiency: Comfortable using computers and navigating web-based software.
- Reliability: A history of punctuality and the ability to work independently without supervision.
- Education: High school diploma or GED is required.