Job Description
Are you a night owl looking for a rewarding career? Apex Support Solutions is currently seeking dedicated Night Shift Customer Service Representatives to join our growing team in New York, NY. We specialize in providing exceptional support to our clients during evening and weekend hours, ensuring our customers receive top-tier assistance whenever they need it.
In this role, you will be the voice of our brand during non-peak hours, handling inquiries, resolving issues, and maintaining high customer satisfaction scores. We offer a competitive hourly rate, comprehensive benefits for eligible employees, and a schedule that fits your lifestyle.
Responsibilities
- Handle inbound and outbound customer calls and emails during evening and weekend shifts.
- Resolve customer inquiries and issues with patience, empathy, and professionalism.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to company policies, procedures, and quality assurance standards.
- Stay updated on product knowledge and service updates to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments preferred.
- Must be available to work evenings, nights, and weekends.
- Excellent verbal communication and active listening skills.
- Proficiency with computer applications and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and maintain focus in a remote or on-site night environment.