Job Description
Are you looking for evening part-time jobs in Fresno, CA? NightOwl Support Solutions is seeking dedicated professionals to join our night shift team. We offer a competitive salary, flexible scheduling, and a supportive environment.
As a Night Shift Customer Service Representative, you will play a crucial role in maintaining our high standards of customer satisfaction. We pride ourselves on providing top-tier support to our clients during the evening hours.
Responsibilities
- Manage incoming customer inquiries via phone and email during evening hours.
- Resolve customer issues efficiently and professionally.
- Document all interactions and account updates in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow.
- Maintain a high level of professionalism and confidentiality.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent.
- Previous customer service experience is preferred.
- Must be available to work evening shifts (e.g., 5:00 PM - 1:00 AM).
- Reliable high-speed internet connection and a quiet workspace.
- Strong communication and interpersonal skills.
- Ability to work independently with minimal supervision.