Job Description
Are you a dedicated professional seeking a rewarding opportunity in the heart of the Windy City? Logistics Solutions Inc. is currently seeking a highly motivated Night Shift Customer Service Representative to join our dynamic team in Chicago, IL.
We pride ourselves on operational excellence and employee growth. In this pivotal role, you will be the primary point of contact for our valued clients during evening hours, ensuring seamless operations, resolving inquiries, and maintaining the highest standards of customer satisfaction.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Structured evening shifts (4:00 PM - 12:00 AM) with full-time stability.
- Modern Environment: Work in a state-of-the-art facility in Chicago.
Key Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on evening hours.
- Resolve complex customer issues and complaints with empathy, efficiency, and a solution-oriented approach.
- Process orders accurately and update customer records in our CRM system in real-time.
- Collaborate closely with the day shift operations team to ensure seamless continuity of service.
- Maintain a professional and organized workspace while adhering to company protocols.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience in a high-volume environment is preferred.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends as required.
- Strong verbal and written communication skills with a focus on professionalism.
- Proficiency in Microsoft Office Suite and basic computer skills.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on evening hours.
- Resolve complex customer issues and complaints with empathy, efficiency, and a solution-oriented approach.
- Process orders accurately and update customer records in our CRM system in real-time.
- Collaborate closely with the day shift operations team to ensure seamless continuity of service.
- Maintain a professional and organized workspace while adhering to company protocols.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience in a high-volume environment is preferred.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends as required.
- Strong verbal and written communication skills with a focus on professionalism.
- Proficiency in Microsoft Office Suite and basic computer skills.