Job Description
Are you looking for a flexible schedule that fits your lifestyle? We are seeking dedicated Night Shift Customer Service Representatives to join our growing team in Charlotte, North Carolina. Whether you are a student, a parent, or simply prefer working after hours, this is the perfect opportunity for you.
Our company values work-life balance and offers competitive pay, comprehensive training, and a supportive environment. Don't miss out on the chance to advance your career in a top-tier call center environment.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat during evening and weekend shifts.
- Resolve complex customer issues with patience and professionalism to ensure high satisfaction scores.
- Process orders, returns, and account updates accurately and efficiently.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team leads to improve service processes and resolve escalations.
- Adhere to all company policies and performance metrics.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to work flexible shifts, including weekends and holidays.
- Reliable computer skills and basic typing speed.
- Positive attitude and a genuine desire to help others.