Job Description
We are seeking a dedicated Night Shift Customer Service Representative to join our thriving team in Los Angeles. If you are looking for a flexible part-time opportunity with competitive pay and a supportive culture, we want to hear from you.
As a key member of our evening operations, you will be the bridge between our company and our valued clients during peak evening hours. You will resolve inquiries, process orders, and ensure customer satisfaction through excellent communication skills.
Why Join Us?
- Competitive hourly rate of $20.00 - $25.00.
- Flexible evening schedules (3:00 PM - 12:00 AM).
- Modern, remote-friendly office environment in Downtown LA.
- Opportunities for career advancement within the tech sector.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during evening hours.
- Resolve technical issues and account concerns with patience and professionalism.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Identify trends in customer feedback and suggest process improvements.
- Adhere to company quality assurance standards and compliance regulations.
Qualifications
- High school diploma or GED required; associate's degree preferred.
- Proven experience in customer service, preferably in a tech support or retail environment.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced setting.
- Proficiency with computers and standard office software.
- Reliable transportation and availability for evening shifts (3 PM - 12 AM).