Job Description
Are you a night owl looking for a rewarding opportunity in Milwaukee?
We are seeking a dedicated Night Shift Customer Service Representative to join our growing team. This is a fantastic part-time role for those who value flexibility and want to work during the evening hours without sacrificing career growth. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you.
Why Join Us?
- Competitive hourly pay with night shift differential.
- Flexible scheduling options to fit your lifestyle.
- Comprehensive training and a supportive team culture.
- Opportunity for advancement within the company.
Don't miss this chance to be part of a dynamic team serving the Milwaukee community!
Responsibilities
- Manage high-volume incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve complex customer issues with empathy and efficiency to ensure high satisfaction rates.
- Utilize CRM software (e.g., Salesforce, Zendesk) to log interactions and update account records.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Ability to work independently and maintain focus during quiet evening hours.
- Proficient in basic computer operations and Microsoft Office Suite.
- Strong verbal and written communication skills with a focus on professionalism.
- Must be available to work flexible evening shifts, including weekends.