Job Description
Are you a night owl looking for a rewarding career opportunity in Louisville, KY? Louisville Logistics Solutions is currently seeking a reliable and detail-oriented Night Shift Customer Service Representative to join our dynamic team. We pride ourselves on excellent service and are looking for someone who thrives in a fast-paced environment.
In this part-time role, you will serve as the first point of contact for our valued clients during the evening hours. You will handle inquiries, resolve issues, and ensure our operations run smoothly while our day team rests. If you are looking for a stable job with great benefits and a supportive culture, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during the evening shift.
- Resolve customer complaints and issues with patience, empathy, and a focus on solutions.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain a high level of product and service knowledge to provide accurate information.
- Collaborate with the day shift team to ensure seamless handover of customer accounts.
- Document all interactions and transactions in the CRM system.
- Adhere to all company policies, procedures, and safety standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience preferred but not required; training provided.
- Ability to work flexible evening shifts, including weekends and holidays.
- Strong computer skills and proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift up to 25 lbs occasionally.
- Self-motivated and able to work independently with minimal supervision.