Job Description
Are you a night owl looking for a stable, rewarding evening job in Indianapolis? Midnight Logistics Solutions is seeking dedicated professionals to join our dynamic team. We pride ourselves on top-tier service and offer a comfortable, secure environment for our night shift crew.
As a Night Shift Customer Service Representative, you will be the voice of our brand during our peak operational hours. We offer competitive hourly pay, flexible scheduling, and a chance to build a career in logistics without sacrificing your sleep schedule.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- Flexible Scheduling: Work when it suits you.
- Modern Facilities: State-of-the-art office in Indianapolis.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues and complaints with patience and professionalism.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Utilize CRM software to update customer records and track service tickets.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Must be available to work evenings, nights, and weekends.
- Proficient in Microsoft Office Suite and basic computer operations.
- Strong verbal communication and active listening skills.
- Ability to work independently and problem-solve in a fast-paced environment.