Job Description
Are you searching for the perfect evening part-time job in Atlanta, GA? We are currently seeking a dedicated Night Shift Customer Service Representative to join our dynamic support team. This role offers the ideal balance of flexibility, competitive pay, and a professional environment for those who thrive after dark.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance during the evening hours. We pride ourselves on our inclusive culture and are looking for individuals who are self-motivated and detail-oriented.
Responsibilities
- Handle a high volume of inbound customer inquiries via phone, email, and live chat during the evening shift.
- Resolve customer complaints, issues, and questions with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain accurate and up-to-date customer records in our CRM software.
- Escalate complex technical issues to the appropriate senior team members.
- Contribute to a positive team culture by assisting peers when needed.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, preferably in a call center or retail environment.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently with minimal supervision during night shifts.
- Reliable transportation is required.