Job Description
We are looking for a dedicated Night Shift Customer Service Representative to join our growing team in Columbus, OH. If you are seeking a part-time opportunity with immediate availability and a modern work environment, we want to hear from you.
In this role, you will serve as the primary point of contact for our clients during our peak evening hours, ensuring that every interaction is handled with professionalism and efficiency. We offer a competitive hourly rate and the flexibility to balance your work with your personal life.
Why Apply?
- Immediate Start: We are hiring now and looking to fill positions within the next week.
- Earn While You Learn: Comprehensive training provided for all new hires.
- Modern Office: Located in the vibrant downtown Columbus district with amenities.
Responsibilities
- Deliver high-quality technical support and customer service via phone and chat.
- Resolve client inquiries and troubleshoot software issues promptly.
- Maintain accurate records of all interactions in our CRM database.
- Collaborate with the technical team to escalate complex issues effectively.
- Adhere to company quality assurance standards and protocols.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong communication skills (verbal and written).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work evenings, specifically from 4:00 PM to 12:00 AM.