Job Description
Join our dynamic team at Capital Connect Solutions as a Night Shift Customer Service Representative. This part-time role offers flexible hours while supporting our clients' needs during overnight operations. You'll be the voice of our brand, delivering exceptional service through phone, email, and chat channels. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for night owls. Perfect for students, parents, or anyone seeking a balanced work-life schedule in the heart of DC.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams during overnight escalations
- Meet/exceed performance metrics for response time and resolution rate
- Document all interactions following SOPs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with CRM software and MS Office Suite
- Excellent communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Flexibility to work 4-5 overnight shifts weekly (11 PM - 7 AM)
- Basic technical troubleshooting knowledge