Job Description
Are you a student seeking flexible work that fits your schedule? Metro Services Inc. is actively recruiting for Night Shift Customer Service Representatives in Fort Worth! Perfect for students juggling classes, this role offers competitive pay, comprehensive training, and a supportive environment where you can build real-world skills while earning. No experience required – just your positive attitude and reliability!
Why Join Our Team?
- Flexible night shifts (10 PM - 6 AM) designed around your academic calendar
- Hourly pay starting at $13.50 with potential for raises
- Free parking and convenient downtown location near TCC campuses
- Opportunities for advancement into supervisory roles
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues efficiently
- Document all interactions accurately in our CRM system
- Collaborate with overnight team members to maintain service standards
- Adhere to company protocols while maintaining a friendly demeanor
- Complete product knowledge training and certification programs
- Identify and escalate complex issues to management
Qualifications
- Currently enrolled in high school, college, or university program
- Strong communication skills and active listening abilities
- Basic computer proficiency with Microsoft Office Suite
- Ability to work independently and as part of a team
- Reliable transportation and punctual attendance
- Comfortable working in a fast-paced overnight environment
- Problem-solving mindset with attention to detail
- No prior experience required – full training provided