Job Description
Are you a night owl looking for a career that offers flexibility and stability? Apex Horizon Solutions is currently hiring Night Shift Customer Service Associates to join our growing team in Louisville, KY. We are dedicated to providing exceptional support to our clients and are looking for individuals who thrive in a quieter, focused evening environment.
This role is perfect for candidates searching for evening part time jobs or a reliable night shift position. We offer a competitive hourly rate, paid training, and a supportive culture that values work-life balance. Whether you are looking to supplement your income or start a long-term career, this opportunity fits your schedule.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive pay with performance bonuses.
- Health, dental, and vision insurance for full-time equivalent hours.
- Remote options available for qualified candidates in Virginia.
Take the next step in your career today. Apply now to join our team!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve product issues and provide accurate information regarding services and billing.
- Process returns, exchanges, and service requests with a high degree of accuracy.
- Maintain detailed and up-to-date customer records in the CRM system.
- Collaborate with the day shift team to ensure a seamless workflow.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service or retail experience is preferred but not mandatory.
- Must be available to work evening shifts (e.g., 4:00 PM – 12:00 AM) and rotating weekends.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Reliable high-speed internet connection (for remote Virginia positions).
- Basic computer literacy and typing proficiency.