Job Description
Are you a night owl looking for a rewarding career?
Bay Area Tech Support is seeking dedicated professionals to join our elite evening operations team. We offer a unique opportunity to work in a quieter, focused environment while providing top-tier support to our clients. If you thrive after dark and are looking for part-time flexibility in the heart of Oakland, we want to hear from you.
Why Join Us?
- Flexible Schedule: Set your own hours and maintain a work-life balance.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Quiet Environment: Enjoy a calm workspace away from the daytime rush.
- Professional Growth: Clear pathways for advancement within the tech support sector.
We are looking for reliable individuals who can handle the demands of a night shift while maintaining a positive attitude.
Responsibilities
- Manage and resolve incoming customer tickets and inquiries via chat and email during evening hours.
- Provide technical troubleshooting and support for a variety of software and hardware issues.
- Maintain accurate and detailed records of all customer interactions and support resolutions.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Adhere to all company policies, procedures, and quality assurance standards.
- Identify opportunities to upsell or cross-sell relevant service packages.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or technical support experience is a plus but not mandatory.
- Must be available to work evening shifts (e.g., 6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM).
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.