Job Description
Are you a detail-oriented professional seeking flexible evening hours? Join our dynamic team as a Night Auditor at Grand Hotel London, where you'll ensure seamless overnight operations while enjoying competitive pay and a supportive work environment. This role is perfect for students, parents, or anyone looking to balance work with personal commitments.
As the face of our hotel during evening hours, you'll manage guest check-ins, reconcile daily accounts, and maintain exceptional service standards. We value reliability and precision, offering training and career progression for dedicated team members.
Responsibilities
- Manage front desk operations during evening and night shifts
- Process guest check-ins/check-outs efficiently and courteously
- Reconcile daily financial transactions and prepare management reports
- Address guest inquiries and resolve issues promptly
- Ensure hotel security and compliance with safety protocols
- Coordinate with housekeeping and maintenance teams
- Update reservation systems and manage guest records
Qualifications
- Previous hospitality or customer service experience preferred
- Strong attention to detail and numerical accuracy
- Excellent communication and interpersonal skills
- Ability to work independently with minimal supervision
- Proficiency with reservation software (training provided)
- Flexibility to work evenings, weekends, and bank holidays
- Valid UK work authorization
- Basic first aid certification desirable