Job Description
Join our innovative team as a Library Assistant and help shape the future of community access to knowledge! We're seeking a tech-savvy individual passionate about digital literacy and remote service delivery. This hybrid role combines in-person support at our state-of-the-art facility with virtual assistance to patrons across San Jose. You'll be at the forefront of bridging the digital divide while preserving the timeless value of traditional library services.
Responsibilities
- Deliver exceptional virtual reference services via chat, email, and video conferencing
- Manage digital resource platforms including e-book databases and online learning tools
- Assist patrons with technology troubleshooting and digital literacy training
- Curate and maintain digital collections with metadata optimization
- Support remote programming coordination for virtual events and workshops
- Collaborate on community outreach initiatives for underserved populations
Qualifications
- Bachelor's degree in Library Science, Information Studies, or related field (or equivalent experience)
- 2+ years experience with remote customer service or virtual support roles
- Proficiency in library management systems (e.g., Sierra, Koha)
- Advanced skills in digital resource navigation and research methodologies
- Experience developing virtual training materials or tutorials
- Knowledge of accessibility standards for digital content (WCAG 2.1)
- Ability to work independently with minimal supervision in remote environment