Job Description
Join our award-winning luxury hotel team as a Evening Receptionist and elevate your career in Buffalo's premier hospitality destination. We offer exceptional compensation, premium benefits, and a dynamic work environment for top-tier professionals. This high-paying evening role combines exceptional guest service with administrative excellence in our downtown flagship location.
Responsibilities
- Deliver five-star guest experiences through personalized check-in/check-out procedures
- Manage multi-line phone systems and coordinate complex reservations
- Oversee evening security protocols and access control systems
- Handle billing transactions and reconcile nightly reports
- Coordinate VIP guest requests and special arrangements
- Maintain immaculate front desk appearance and operational readiness
- Collaborate with overnight staff for seamless service transitions
Qualifications
- 3+ years luxury hospitality or high-end corporate reception experience
- Expertise in Opera, Fidelio, or similar property management systems
- Exceptional conflict resolution and crisis management skills
- Advanced knowledge of Buffalo tourism and local attractions
- Professional appearance with polished communication abilities
- Flexibility to work evenings, weekends, and holidays
- Valid NYS driver's license preferred