Job Description
Join our award-winning team as a Full-Time Evening Receptionist at Premier Hospitality Group's Fort Wayne location. Be the welcoming face that shapes our guests' first impressions during our vibrant evening operations. We offer competitive compensation, comprehensive benefits, and a supportive environment where your professionalism directly impacts our success.
This role is perfect for detail-oriented individuals who thrive in dynamic settings. You'll manage front desk operations with precision while maintaining our premium service standards. Enjoy evening flexibility and work alongside a collaborative team dedicated to excellence.
Why join us? We provide growth opportunities, paid training, and a culture that values work-life balance. If you're passionate about hospitality and seeking a stable, rewarding position, apply today to become part of Fort Wayne's premier hospitality experience.
Responsibilities
- Manage front desk operations during evening hours (3 PM - 11 PM) with exceptional professionalism
- Handle guest check-ins/check-outs using our proprietary hospitality software
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and manage cash drawer with 100% accuracy
- Resolve guest inquiries and concerns with empathetic, solution-oriented approaches
- Maintain pristine lobby and common areas throughout shift
- Assist with administrative tasks including reservation management and reporting
- Act as emergency contact during off-hours following protocol guidelines
Qualifications
- Minimum 1 year experience in hospitality/reception roles preferred
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Exceptional communication skills with ability to multitask
- Strong attention to detail in cash handling and documentation
- Professional appearance and customer-centric demeanor
- Ability to work flexible evenings, weekends, and holidays
- Basic knowledge of local area attractions and services
- Valid driver's license and reliable transportation