Job Description
Join our award-winning downtown Raleigh team as a Full-Time Evening Receptionist at Grand City Hospitality. We're seeking a polished professional to be the first point of contact for our high-end guests during evening hours. This role combines exceptional customer service with administrative excellence in a fast-paced luxury environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our renowned hospitality group.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Answer multi-line phone system and route inquiries appropriately
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial records
- Handle guest complaints with professionalism and resolve issues promptly
- Prepare nightly reports and manage office documentation
- Maintain pristine front desk appearance and inventory control
Qualifications
- Minimum 2 years hospitality or front desk experience
- Exceptional verbal communication and interpersonal skills
- Proficiency with reservation systems (Opera preferred)
- Strong problem-solving abilities and composure under pressure
- Valid North Carolina driver's license (if required for errands)
- Availability to work evenings, weekends, and holidays
- Professional appearance and polished demeanor
- Basic knowledge of local attractions and services