Job Description
Join our award-winning Orlando hospitality team as an Evening Receptionist! We provide all necessary equipment including ergonomic workstations, noise-canceling headsets, and modern communication tools. Enjoy a supportive environment where your professionalism shines while greeting guests and managing operations during evening hours. Competitive compensation includes paid training and advancement opportunities. Apply today to become part of our renowned guest experience team!
Responsibilities
- Provide exceptional guest service via phone, email, and in-person during evening shifts
- Manage check-in/check-out processes using our provided tablet systems
- Coordinate with housekeeping and security teams for seamless operations
- Handle reservation inquiries and modify bookings using our proprietary software
- Maintain detailed records of guest requests and incident reports
- Assist with emergency procedures and crisis management protocols
- Ensure lobby and reception areas are impeccably presented
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency with Microsoft Office Suite and reservation systems
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification (or willingness to obtain)