Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel as a Full-Time Evening Receptionist! We're seeking a polished professional to deliver exceptional guest experiences during our peak evening hours. This role is perfect for career-driven individuals who thrive in fast-paced environments and value work-life balance with our evening shift schedule. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of Phoenix's premier destinations.
Responsibilities
- Provide exceptional front desk service to guests including check-ins, check-outs, and concierge support
- Manage multi-line phone system and direct communications efficiently
- Process reservations using Opera property management system
- Handle guest inquiries and resolve issues with professionalism and discretion
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate guest records and billing information
- Process payments and manage cash handling procedures
- Uphold brand standards through attentive service and facility appearance
Qualifications
- Minimum 1 year of hospitality or front desk experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work evenings, weekends, and holidays consistently
- Basic knowledge of Phoenix attractions and local services
- Professional appearance and customer-focused mindset
- High school diploma or equivalent required