Job Description
Join our dynamic hospitality team as a Full-Time Evening Receptionist at Metropolitan Suites Hotel. Be the welcoming face for our guests during the most vibrant hours of the day, ensuring exceptional service while managing front desk operations with precision and professionalism. This role offers a competitive salary, comprehensive benefits, and the opportunity to grow within a premier Portland establishment.
As the evening gatekeeper of our guest experience, you'll handle check-ins, manage reservations, and resolve inquiries with grace and efficiency. Your role is critical to maintaining our reputation for excellence during peak evening hours. Enjoy a supportive work environment with flexible scheduling and career development opportunities.
Responsibilities
- Manage guest check-ins and check-outs with accuracy and efficiency
- Handle reservation modifications and walk-in inquiries
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and security teams for guest requests
- Answer multi-line phone calls and route communications appropriately
- Resolve guest concerns with professionalism and discretion
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Portland area attractions and services