Job Description
Join our award-winning team at Premier Hospitality Group as a Full-Time Evening Receptionist! As the first point of contact for our prestigious clients, you'll create unforgettable experiences while managing our vibrant downtown Raleigh location. We offer competitive compensation, comprehensive benefits, and a supportive environment where your professional growth is prioritized. If you're a polished communicator with a passion for hospitality, apply today to become the welcoming face of our brand during our busiest hours.
Responsibilities
- Manage front desk operations during evening hours (4 PM - 12 AM), including check-ins and check-outs
- Handle multi-line phone system with exceptional professionalism and efficiency
- Coordinate guest requests and escalate issues to management as needed
- Maintain immaculate lobby and common areas with attention to detail
- Process reservations and manage booking systems with accuracy
- Collaborate with security team for evening access protocols
- Prepare nightly reports and manage administrative tasks
Qualifications
- Minimum 1 year experience in front desk or hospitality reception role
- Exceptional verbal communication and interpersonal skills
- Proficiency with reservation software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Professional appearance and customer-focused mindset
- Flexibility to work evenings, weekends, and holidays
- Valid North Carolina driver's license preferred
- Basic knowledge of local attractions and services