Job Description
Join our award-winning team at Grandview Hospitality as a Evening Receptionist and be the first point of contact for our prestigious downtown Milwaukee location. We're seeking a polished professional to deliver exceptional guest experiences during our high-traffic evening hours. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of Wisconsin's largest city.
As a cornerstone of our operations, you'll manage front desk duties while maintaining the elegance and efficiency our guests expect. This role offers stability with a reputable hospitality leader and opportunities for growth within our organization. Apply today to become part of Milwaukee's premier hospitality experience.
Responsibilities
- Manage front desk operations during evening shifts (3:00 PM - 11:00 PM)
- Check guests in/out using our proprietary reservation system
- Handle high-volume phone calls with exceptional etiquette
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and security teams
- Resolve guest inquiries with professionalism and discretion
- Prepare daily shift reports and occupancy summaries
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in reservation systems (e.g., Opera, Delphi)
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Basic knowledge of Milwaukee area attractions preferred