Job Description
Are you a polished professional seeking a dynamic role in Fort Wayne's thriving hospitality scene? Premier Hospitality Group is seeking a Full-Time Evening Receptionist to be the welcoming face of our luxury downtown hotel. This pivotal role combines exceptional guest service with operational excellence, offering a competitive salary and growth opportunities within our award-winning organization.
As the Evening Receptionist, you'll manage front desk operations during peak evening hours, ensuring seamless check-ins, VIP handling, and 24/7 guest support. We value professionalism, adaptability, and a passion for creating memorable experiences. Join our team and elevate your career in Fort Wayne's premier hospitality destination.
Responsibilities
- Manage front desk operations during evening shifts (3:00 PM - 11:00 PM)
- Process check-ins/check-outs using PMS software with 99% accuracy
- Handle guest inquiries, complaints, and special requests with exceptional diplomacy
- Coordinate with housekeeping, security, and maintenance teams
- Execute end-of-day reconciliation procedures and financial reporting
- Maintain security protocols for guest data and property access
- Assist with event coordination and group check-ins during peak hours
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years front desk or hospitality experience required
- Proficiency in Opera PMS, Marriott BonVoy, or similar systems
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid Indiana driver's license and clean driving record
- Flexible availability including weekends and holidays
- Basic knowledge of Fort Wayne attractions and transportation