Job Description
Join our award-winning team at Desert Star Hospitality Group as a Full-Time Evening Receptionist! We're seeking a polished professional to be the first point of contact for our high-end clients during evening hours. This role combines exceptional customer service with administrative precision in a stunning desert oasis setting. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your growth is prioritized.
As the evening ambassador, you'll manage front desk operations, handle VIP reservations, and create memorable experiences for our discerning clientele. If you thrive in dynamic settings and possess outstanding interpersonal skills, this is your opportunity to shine in Tucson's premier hospitality destination.
Responsibilities
- Manage front desk operations during evening hours (5 PM - 1 AM), including guest check-ins/check-outs and phone handling
- Process reservations using our proprietary booking system with 99% accuracy
- Coordinate with housekeeping and security teams to ensure seamless operations
- Handle guest inquiries and resolve issues with exceptional service standards
- Perform administrative duties including data entry, report generation, and filing
- Maintain security protocols and manage access control for restricted areas
- Prepare nightly reports and handover documentation for day shift
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 2+ years receptionist or customer service experience in luxury/hospitality
- Proficiency with Opera PMS, Microsoft Office Suite, and reservation systems
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in fast-paced environments while maintaining composure
- Valid Arizona driver's license with clean record (required for errands)
- Availability to work flexible evening schedules including weekends/holidays
- Professional appearance and polished demeanor