Job Description
Join Denver's premier customer service team and enjoy weekend flexibility! We're seeking enthusiastic professionals to deliver exceptional support while maintaining a healthy work-life balance. This role offers competitive pay, modern remote work options, and opportunities for advancement in our growing Denver-based company.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams on complex cases
- Maintain product knowledge through continuous training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong conflict resolution and communication skills
- Weekend availability required (Sat/Sun shifts)
- Proficiency with ticketing systems and MS Office
- Ability to work independently with minimal supervision
- Positive attitude and problem-solving mindset