Job Description
Join our dynamic team as an Evening Customer Service Specialist and deliver exceptional experiences during our peak evening hours! We're seeking energetic individuals who thrive in fast-paced environments and want to make a real impact on customer satisfaction. This role offers flexible scheduling (evenings and weekends), competitive pay, and opportunities for advancement. Perfect for students, parents, or anyone seeking a rewarding part-time position in Columbus. Apply today and start your journey with us!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using POS systems and maintain financial records
- Resolve customer complaints efficiently and escalate complex issues when necessary
- Assist with inventory management and store merchandising during off-peak hours
- Collaborate with evening team to ensure smooth store operations and cleanliness
- Participate in weekend promotional events and sales activities
- Adhere to company policies and maintain a safe, organized work environment
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong communication skills with ability to multitask in high-pressure situations
- Proficiency with basic computer systems and point-of-sale technology
- Flexibility to work evenings (4 PM - 10 PM) and weekends
- Reliable transportation to our Columbus location
- Positive attitude and commitment to teamwork
- Ability to stand for extended periods and lift up to 25 lbs