Job Description
Join NexGen Solutions and embrace work-life balance with our flexible schedule opportunities! We're seeking dynamic Customer Service Specialists in Minneapolis who value autonomy and impactful work. Enjoy remote-friendly options with core hours between 9 AM-3 PM, plus evening/weekend availability. Our culture prioritizes results over rigid schedules while maintaining high standards of excellence. Benefit from comprehensive training, career advancement paths, and a supportive team environment that recognizes your contributions.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries with average 15-minute response time
- Document interactions in CRM systems with 98% accuracy
- Collaborate with cross-functional teams for complex issue resolution
- Identify process improvement opportunities through customer feedback
- Maintain 95% customer satisfaction score
- Participate in bi-weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving abilities with conflict resolution skills
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently
- Availability for 20-30 hours weekly with flexible scheduling
- Reliable high-speed internet and quiet workspace