Job Description
Join FlexiPay Solutions and transform your evenings into rewarding opportunities! We're seeking energetic Evening Customer Specialists to deliver exceptional service with flexible scheduling and same-day pay. Perfect for students, parents, or anyone seeking work-life balance, this role offers consistent evening shifts (4 PM - 10 PM) with immediate payment processing. Our El Paso team thrives on innovation and customer satisfaction, providing a supportive environment where your contributions are recognized daily. Enjoy no weekends, paid training, and advancement opportunities in a rapidly growing fintech company.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Process transactions and resolve payment discrepancies in real-time
- Maintain accurate records using our proprietary digital platform
- Collaborate with cross-functional teams to optimize service delivery
- Identify upsell opportunities while maintaining customer trust
- Adhere to strict compliance and security protocols
- Participate in daily performance reviews and feedback sessions
Qualifications
- High school diploma or equivalent; college students welcome
- Minimum 6 months customer service experience
- Proficient in digital payment systems and basic software
- Exceptional verbal communication skills in English and Spanish
- Ability to multitask in fast-paced environments
- Reliable transportation to our El Paso facility
- Flexible availability between 4 PM - 10 PM, Monday-Friday
- Positive attitude with problem-solving mindset